Returns & Refunds Policy
ReturnsOur policy lasts for 10 days. If 10 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. It is your responsibility to make sure that you have read and understood this policy before returning your item. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Refunds (if applicable)
If you have returned your item to us and we have found it to be non-compliant with this policy then we may refuse the refund and you will have to pay for the shipping charges for the item to be sent back to you.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you have purchased the product via the “cash on delivery (COD)” method, then we will send you the refund amount in your ShopinhgRite wallet.
Please note we will never offer a cash payment as a refund in any circumstance.
Device-related issuesIf it has been 10 days since delivery then please contact us and our experienced customer service team will guide you through the process. If it has been more than 10 days since delivery and the product has a manufacturer warranty then please contact the service center listed on the warranty card included with your product or contact us and we will provide the manufacturer contact to you. If it has been more than 10 days since delivery and the product has no warranty then, unfortunately, we will not be able to cover the item and you will be responsible for the repairing cost. For more information on warranty claims, please view our warranty policy.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected], and mention “Refund has not received” in the subject line.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged by any fault of ours. If you need to exchange it for the same item, send us an email at [email protected] and we will be happy to help.
If the customer wants to exchange the product just because the customer does not like the product or its design, it is the customer’s responsibility to pay the return courier charges.