Welcome to our Help Centre
If you made your purchase in the last 5 minutes, you can cancel the order yourself. Here’s how:
- Go to My Account -> Orders, and find the order you want to cancel.
- Click the “Cancel Order” button and enter the reason for cancellation.
- Click Submit.
We’ll check with the seller to confirm that they haven’t sent the item yet. If the seller has not shipped the order then your order will be canceled. If the seller has already sent your order, or if they don’t accept the cancellation, the package will be sent to the address you originally selected.
Returns, Refunds & Replacements
Before returning an item, please make sure that you have read our returns policy. You have the following ways of returning an item to us: On delivery – When our rider has arrived with the item, you have the option to open the package and check the contents. If you want to return then our rider will ask you for the reason. Our rider will validate your reason against our return policy and may or may not initiate the return process. If the return is initiated, then you can hand the package to that rider for return. After delivery – If you decided to return the item at a later date, you need to fill our return form online here. On receiving the return form, one of our riders will come to your home to pick up the package. Please make sure that the package must be in the original packing. You may have to pay for the return shipping depending upon your reason. Our rider will collect that fee from you on his arrival.
Discounts, Offers & Vouchers
In order to top up your ShopingRite wallet:
- Click on the Wallet icon on the top menu.
- Click the “Wallet topup” button.
- Enter the amount you want to top up.
- Click Add
You will now be directed to the checkout page and have to use any of the available options on the checkout page to pay for the top-up amount. Once the payment is complete, your wallet will have the required amount.